Privacy Policy

Last updated: April 2025

Dubai Emergency Plumbing respects your privacy. This policy explains what personal data we collect when you use our website or contact us for emergency plumbing services in Dubai, how we use that data, and your rights over it. We only collect information that is necessary to provide you with a prompt service or respond to your inquiry.

Information Collected

We collect personal information you give us directly. This includes your name, phone number, email address, and the property address where you need plumbing work. If you call our emergency line (+971 4 555 0182), we may record the call for quality and training purposes. We also collect payment details when you book a paid service, but we do not store full credit card numbers on our servers.

When you visit our website, we automatically collect technical data such as your IP address, browser type, device type, and pages you view. This helps us understand how visitors use our site and improve its performance.

How Data is Used

We use your personal data to respond to your emergency plumbing requests, schedule appointments, send service confirmations, and communicate with you about your job. Your phone number and email are used only for direct service-related contact, unless you opt in to receive marketing updates. We do not sell your data to third parties.

Your payment information is processed securely to complete transactions. We may use your address to dispatch a plumber to the correct location in Dubai. Call recordings help us train our staff and resolve disputes.

Cookies and Analytics

Our website uses cookies to remember your preferences and improve your browsing experience. These are small text files stored on your device. We use analytics cookies (from services like Google Analytics) to see which pages are most visited, how long users stay, and what devices they use. This data is anonymized – we cannot identify you personally from it.

You can disable cookies in your browser settings, but some features of our site may not work properly. We do not use cookies to track you across other websites for advertising purposes.

Third-Party Tools

We use third-party services to operate our business. These include:

• Payment processors (e.g., Stripe or similar) to handle credit card transactions. They have their own privacy policies and do not share your data with us beyond transaction confirmation.
• Email service providers to send service updates and invoices.
• Website hosting and analytics platforms (e.g., Google Analytics) that process anonymized data.

We require all third parties to comply with UAE data protection laws and to only use your data for the specific service we hire them for.

Data Retention

We keep your personal data only as long as needed to fulfill the service you requested or as required by UAE law. For example, we retain service records and invoices for seven years for tax and accounting purposes. Call recordings are kept for six months, then deleted. Website analytics logs are stored for 26 months.

When we no longer need your data, we delete or anonymize it securely.

User Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct any inaccurate information.
• Request deletion of your data, unless we are legally required to keep it.
• Withdraw consent for marketing communications at any time.
• Object to the processing of your data for legitimate interests.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Contact Details

If you have questions about this policy or want to exercise your rights, reach us at:

Dubai Emergency Plumbing
Office 204, Al Attar Business Centre
Sheikh Zayed Road, Trade Centre 1
Dubai, UAE

Phone: +971 4 555 0182
Email: hello@dubaiemergencyplumbing.com